“Unlock Your Future: Discover the Secret to Thriving as an Afrizan Call Centre Agent – Your Dream Job Awaits!”

Read fully overview of the Call Center Agents – Live Chat & Inbound job at Afrizan People Intelligence (PTY) LTD, with in-depth details about the role, ideal candidate profile, and tips for standing out:

Call Center Agents – Live Chat & Inbound

Company: Afrizan People Intelligence (PTY) LTD
Location: Randburg, South Africa
Job Type: Fixed-Term Contract, Full-Time
Equity Status: Open to EE/AA and Non-EE/AA candidates
Published: 3 days ago

About the Company:

Afrizan People Intelligence is a reputable and established talent solutions company in South Africa. Known for matching high-performing individuals with top-tier employers, they place a strong emphasis on professional growth, diversity, and customer service excellence. Joining Afrizan means being part of a forward-thinking team that values integrity, innovation, and client satisfaction.

Job Purpose:

The role of a Call Center Agent – Live Chat & Inbound is to serve as the first point of contact for customers. You will be responsible for providing real-time assistance through live chat and inbound calls, solving queries, and ensuring a high level of customer satisfaction. The position is ideal for individuals who are energetic, solution-driven, and committed to service excellence.

Key Responsibilities:

• Customer Interaction:
  • Respond to live chat messages and inbound phone calls.
  • Greet customers in a friendly, helpful tone.
  • Provide information about products, services, and policies.
• Issue Resolution:
  • Diagnose and resolve customer issues efficiently.
  • Use internal systems and resources to find accurate solutions.
  • Escalate complex issues to supervisors when necessary.
• Service Quality:
  • Maintain high customer satisfaction by delivering quick and reliable support.
  • Keep detailed and accurate records of customer interactions.
  • Follow communication scripts and company service procedures.
• Collaboration:
  • Work closely with teammates and supervisors.
  • Attend regular training and coaching sessions.
  • Meet and exceed individual and team performance targets.

Candidate Requirements:

Minimum Experience:

• At least 2 years in a call center environment.
• Live Chat and/or Inbound support experience preferred.

Location & Availability:

• Must reside within 15 km of Randburg.
• Must have reliable transport for both day and night shifts (shifts may vary and include weekends or holidays).

Desired Skills & Attributes:

• Communication Skills:
  • Fluent in English (additional South African languages a plus).
  • Strong writing and typing skills for chat interactions.
  • Clear, friendly, and professional phone etiquette.
• Technical Ability:
  • Comfortable using multiple systems at once.
  • Ability to navigate CRM, live chat tools, and internal software quickly.
• Problem-Solving:
  • Can identify customer issues quickly and offer appropriate solutions.
  • Thinks clearly under pressure and handles complaints professionally.
• Time Management:
  • Punctual and dependable.
  • Manages work efficiently during high call/chat volumes.
• Adaptability & Team Spirit:
  • Flexible in a changing environment.
  • Willing to learn and take feedback constructively.
  • Works well within a diverse team.

What Afrizan Offers You:

• Growth Potential:
  • Although a fixed-term contract, high performers may be considered for longer-term opportunities.
• Supportive Environment:
  • A collaborative workplace culture where continuous learning is encouraged.
• Professional Exposure:
  • Experience working with a leading organization in the customer service and staffing industry.
• Stability & Structure:
  • Fixed working arrangements with clear expectations and support systems.

APPLY HERE

Tips to Succeed in Your Application:

1. Customize Your CV:
   • Emphasize your customer service, live chat, or inbound support experience.
   • Highlight tech skills like CRM usage, data entry, or multitasking with software platforms.
2. Cover Letter/Email:
   • Keep it concise.
   • Focus on your experience, proximity to Randburg, and enthusiasm for the role.
3. Interview Preparation:
   • Be ready for scenario-based questions (e.g., “How would you handle an angry customer?”).
   • You might do a role-play or typing speed test if chat support is required.
4. Professionalism:
   • Dress appropriately for the interview.
   • Speak clearly and confidently about your past roles and responsibilities.