Pedro’s is Hiring Call Centre Agent to Join their Team Apply Now:

Job Description: Call Centre Agent at Pedros

Summary of Job:
A Call Centre Agent at Pedros is the voice of the restaurant, responsible for managing incoming customer calls, addressing inquiries, and providing detailed information about Pedros’ menu, services, and policies. The primary focus is to handle customer orders accurately and efficiently, ensuring a seamless and satisfying customer experience. This role also involves upselling and promoting additional items to enhance the customer’s dining experience and contribute to overall sales growth.

Duties and Responsibilities:

1. Menu Knowledge:
   • Gain an in-depth understanding of the restaurant’s menu, including all food items, beverages, promotions, and special offers.
   • Provide clear and engaging descriptions of menu items to help customers make informed choices.
   • Make personalized recommendations based on the customer’s preferences or dietary needs.
2. Order Management:
   • Handle incoming calls to take accurate orders for delivery and collection.
   • Ensure all customer choices, special instructions, and preferences are clearly noted and submitted to the respective store.
   • Assist customers in modifying existing orders, processing cancellations, or addressing concerns about their orders.
   • Communicate any changes or specific instructions promptly with store teams to maintain efficiency and accuracy.
3. Customer Assistance:
   • Answer customer inquiries regarding operating hours, policies, and services in a professional and friendly manner.
   • Address complaints or concerns with a problem-solving approach to ensure customer satisfaction.
   • Maintain a positive and empathetic attitude while interacting with customers to build lasting relationships.
4. Upselling and Cross-Selling:
   • Identify opportunities to upsell beverages, desserts, or promotional combos that align with the customer’s order.
   • Suggest additional menu items or deals that enhance the customer’s dining experience while boosting revenue.
   • Highlight seasonal offers, limited-time items, or value-added services to maximize sales.
5. Administrative and Technical Tasks:
   • Maintain accurate records of customer interactions and transactions.
   • Stay updated on system changes, promotions, or new menu items to provide current information to customers.
   • Collaborate with team members and store staff to streamline the order process and ensure timely delivery.

Requirements:

1. Educational Qualification:
   • Must have a Matric certificate (Grade 12).
2. Skills and Competencies:
   • Strong computer literacy, including familiarity with order management systems.
   • Excellent phone etiquette and interpersonal communication skills.
   • Exceptional written and verbal skills to effectively engage with customers.
   • Ability to multitask, stay organized, and handle high-pressure situations.
3. Experience:
   • Previous experience handling inbound calls is essential.
   • Prior experience in a call centre environment or a similar role is required.
   • Familiarity with the food service or hospitality industry is advantageous.

APPLY HERE

This role demands a customer-oriented individual with excellent communication skills, attention to detail, and a proactive approach to customer service. As a Call Centre Agent at Pedros, you play a key role in delivering exceptional service and ensuring customers have a delightful experience every time they interact with the brand.